villain of the story
Arcane
This is a little disappointing. TW2 is easily on the same level with ME series in terms of having mainstream appeal. They should up their game in marketing. Even GOG.com is still virtually unknown.
ME is a third person shooter, TW2 isn't. The market for TW2 is smaller without a doubt, its doesn't appeal to FPS players.
You seem to be under the misconception that ME2 does. FPS crowds look at ME2 and LOL and move onto the next game.