Melcar
Arcane
I don't understand why it's so hard to hire a couple of sperglords with severe OCD that can take care of these things.GOG is fucking hopeless.
I haven't told this to anyone yet. I was going to keep it to myself but after the news that GOG is getting "reorganized", I might as well.
One of the things that frustrates me the most about GOG is how poorly the search system works on their website. Not only you cannot search for anything other than the game name, but the sorting options were for a long time all broken because the info in the game pages was either incomplete or just plain wrong.
It pisses me off that they would be so retarded to the point of not even implementing correctly something so fundamental for people to buy products on their store.
So I opened a support ticket pointing out that the game pages do not correctly reflect the games and that, for example, games which got controller support added after being released on the store did not get their page updated to reflect this. And since people often hear that GOG versions are incomplete or in some way worse than Steam, it would be in their best interest to at least update the game descriptions and features to reflect the Steam page.
Here's a snippet of that message, so you all can rejoice at how much of a maniac I am.
When people ask about GOG they often hear some games here aren't up to date with the Steam version, or that updates are slower, or that there are different versions for GOG.
So, someone lands on a game page and notices the game isn't marked for controller support, despite having controller support on Steam.
What are they going to think? That GOG has a different version of the game, maybe? Or should they just assume GOG doesn't correctly tag their games? Let's be clear, neither is a good alternative.
It's not tremendous work to go through every game page and check for errors. Even if done at a glacially slow pace by a single person, it wouldn't take more than a couple of months.
Stuff like this literally takes sales away from GOG.
Well, the reply I got from some fellow there basically told me that Steam is better. I'm not fucking kidding. The GOG employee informed me that Steam works better, has more features and GOG is the way it is and I should please understand.
Here, read it yourselves.
I understand your concern, however please keep in mind that Steam has different functionalities and solutions comparing to GOG.
When controller support is not tagged on GOG, it means that we tested the game and confirmed that it is not fully compatible with controllers or not compatible with them at all.
Steam client, on the contrary, has a dedicated functionality that helps using controllers with almost every game even if a game does not support controllers out of the box.
Please keep in mind that we do our best to bring more useful functionalities for GOG users, however the development of any similar features requires development time and resources.
That being said, I thank you for your feedback and hope for your understanding.
I was not satisfied by this reply at all. So I spelled it out for him.
I get what you said about the Steam client, but you guys should be aware that some games which didn't get released with controller support but were updated later to enable it still don't have the controller tag.
Long story short, he asked me to name a game. I said the first Banner Saga.
And here's the craziest part of this whole exchange. Here's what he replied on September the 16th.
We double-checked the specified game and it turned out that it indeed does have a controller support now. An appropriate feature has been added to the game's page.
If you have a list of other similar games, please feel free to share it with us.
If you have a list of other similar games, please feel free to share it with us!!!??? Are you fucking for real??? So the customer is supposed to work for them now?
I didn't even respond to that, but what would have said is that what I get paid by the hour is more than what he makes and if they were to pay me my regular fucking fees to do their shitty job for them they'd go bankrupt even faster than they are going to at the current pace.
Mutherfuckers.
Patriarchy.