This was fascinating to read. Kind of slimy, kind of painful, full of awkwardness, and with some blunt, obvious truths mixed in with artful (or not so artful) dodging. Brian came off like the salesman he is--which isn't entirely an insult. Jim was the definition of a PR guy. George seemed fairly up-front about everything, and Colin... Colin didn't do himself any favors.
Props to the mysterious interviewer for pressing on some key points. I do think that it's naive of Inxile to hope that their relationship with the Codex will go back to how it was. Inxile treated the Codex like shit, and within a month and about 300 pages of a single thread, that relationship was burned to the ground, then the ground was scorched, salted, and then scorched again. And that's before you even take into account the obvious and unavoidable reality that we have some utter maniacs in this community who will still be angry about the whole thing 20 years from now, (when the rest of the community has decided ME:Andromeda was a long-forgotten gem of RPGs.)
If anything, Inxile should just be grateful that Goral seems fixated on Beamdog for the foreseeable future.
For me, I think it's a question of regaining trust, not just through this apology and future press, but through the actual games InXile produces. So much about Torment speaks to a tortured development with pieces that failed to come together into anything that matched the initial vision (stretch goals completely aside). Make a better game... or even a game that seems like it was really TRYING to be better, and I think there are people on the Codex that will come back around.
Also, this fixation on word count needs to stop. 300k words > 1.6 million words, if the 1.6 million is painfully bloated purple prose. Don't focus on count. Focus on fucking quality. Please.