As you would expect from the minds that brought us Planescape: Torment, the tale told is one of darkness and moral ambiguity, with choices rarely being clear cut into Light and Dark. The script is excellent, and whilst the main quests themselves lack imagination, the sub-quests don't, with shades of grey being the order of the day, as you're called upon to ally yourself with unsavoury characters to complete quests. Characterisation is strong, but fairly limited for all but the principle cast. Unlike KotOR, where each crew member had their own sub-quest, KotOR 2 revolves almost completely around the protagonist and Kreia, a mysterious Jedi who takes it upon herself to be your mentor, and who becomes the first NPC to join your party. The other characters, such as the rogue Atton and bounty hunter Mira, are interesting enough characters, but you'll quickly run out of dialogue with them after they join your crew.
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Whilst it's fairly easy to forgive the slow start, and grin and bear the technical issues because of the quality of the script; the ending is unforgivably farcical, and is perhaps the single most unrewarding conclusion to a game in recent history. The manner in which the finale is executed is nothing short of laughable.​