Hello Heroes,
Please find underneath a new status update to give you more visibility on upcoming patch but also a direct request from the team for additional inputs and logs.
The patch
First thing first, we know many of you are eagerly waiting for this first patch. Be sure the team has not been taking any rest since the release of the title and is working hard on this update. We are doing our best to fix top priority issues and improve game experience to the level you could expect from a Heroes title at release.
It has been decided to create a first “big patch” instead of several little ones to ensure the stability and compatibility of the various fixes all together. It also ensures our QC team gives the most thorough look at it. Patch 1 should provide over 120+ fixes we will detail in the upcoming days.
Release date is still to be confirmed but we are aiming at next week if our tests are conclusive.
Why we need your feedback
The game was highly tested and this for several months by dedicated teams. However, each computer is “unique” due to its hardware components of course but above all, its software (every little software you install, uninstall, have to update etc.). This is something that we can’t reproduce of course and thus, many cases will have to be handled almost case by case. In order to be able to do it, we need more information directly from you.
Unfortunately, we identified that many players were trying to launch the game on computers that were not meeting minimum required specs.
In order to work on solutions for this kind of issue, today we need your precious inputs. Indeed, by sharing your feedback and logs, we will be able to better identify, reproduce and fix encountered issues. Even if we understand your frustration, we need today your best and most constructive inputs to make sure we don’t miss anything.
For instance, logs will give us the possibility to identify where/when issues appear and identify a potential explanation for them -which is most of the time impossible to “guess”-.
Why the Customer Support?
To really understand why we are pushing Customer Support for bug report it is necessary to have an overview of our bug treatment process. When you submit your feedback to the Customer Support, this input is translated into a ticket in our tools which will be transferred to the appropriate team after sorting. Tickets concerning the game will be directly integrated in our development team bug-tracking tool. Thus, this is the most efficient way to share your feedback for the game.
It may happen you don’t receive an immediate answer but don’t worry, as it can take some time to go through all tickets and answer them. But in the end all of them will be eventually addressed, sorted and put in our bug database.
https://mmh7.ubi.com/en/blog/post/view/important-how-to-report-bugs