I really like that the characters aren't bullet sponges. I wouldn't play the game at all if headshots weren't rewarded. I main Pharah, and I feel like she has the highest potential to roll over games just from the damage of her direct hits. Once I learned to reliably hit people instead of aiming at the ground, and hover strafe, I as two-three shotting everything in sight. Getting that Blue Plate Special on another pharah is the best feeling. Her rockets are about the same speed as the direct hit from TF2. Sadly, pharah is hard countered by mccree and widow (thankfully most of the players in this game can't aim).
Zenyatta is the most fun support hero because of the incredible DPS potential and really damn strong normal attacks.
Reapers normal attacks are extremely high damage, you just need meatshots and headshots in melee range. the damage falloff is very high. Wraith form, when used effectively is fucking infuriating to play against. Teleport is useful on certain maps, like the pagoda level in the chinese koth map, because there are a lot of spots within LOS to teleport to that can't be seen by enemies. It's total shit on other maps, like the indoors nepal map, or all of illios.
i'm mono#11965 , add