Game News Ubisoft pulls the plug on Might & Magic X

[Tuco Benedicto Pacifico]

Since MMX is one of the worst RPGs that I've ever beaten, perhaps that's good news.

This game looked like crap, performed even worse and it was clearly made on a shoestring budget... And I loved every minute I spent on it.
For two different playthroughs, as well.

 

[MicoSelva]

Here is the reply from Ubisoft Support's Twitter after I asked them about this.



I linked them the Steam thread. Still not holding much hope that anything will change, but hey, no harm in trying.

 

[racofer]

 

[Roguey]

Modern AC is the same shit as old AC. What are you niggerinos talking about?

Based on my experience with AC: Origins the big changes were overhauling the combat system so it's based on actual hit boxes and light/heavy attacks with rolling/shield-blocking as opposed to the previous method of using canned animations and oriented around counter-attacks and timing-based kill-streaks. In addition, they ditched the collectathon side activities as well as the mandatory stealth sections (no more overused-in-each-installment "trail this person while staying within a certain radius to overhear their conversation") as well as the stealth-helpers (no more hiring fighters/thieves/courtesans to distract enemies, no more blending into crowds to hide) and stealth-hindrances (no more notoriety to keep mind of and reduce). Also every side mission has a narrative attached to it and Odyssey/Valhalla added dialogue options with narrative reactivity (leveling was already added to the previous formula starting with Unity).

 

[MicoSelva]

The issue seems to have made it to PC Gamer, as reported by GameBanshee.

 

[Volourn]

If people actually sued them over this, the suer would very likely win if the courts would use common sense, logic, and law. This is clearly against business laws - no matter what the 'contract' says. You cna't just randomly cut cut someone off from something they paid for. But, that means someone has to be willing to go to court and fight over it meaning spending money.

 

[vonAchdorf]

You'd think a huge corporation with thousands of pencil pushers would have someone to actually check for something like that when creating those sunset lists.

 

[Volourn]

Yet, corporations will often settle and when push comes shove in court they will lose. But, the key is someone willing to sue or seriously threaten to sue. Codex will spam pages whining about it, but how many will take them to court? ZERO. You cna't be sure what they are doing is 'legal' until proven in court. Companies have lost court cases with less obvious stuff than this.

 

[MicoSelva]

Hey. Does anyone here have a save game from the end of act 1 of MMX Legacy that would allow to show the inability to proceed to act 2 (blocked bridge, etc.)?

 

[KeighnMcDeath]

Ubisoft forums suck

A letter from ex-employee

Naturally, a quick delve on UBI yielded nothing. Their forums just suck. TheCodex here is like the Triple Diamond Planinum Uber Sepreme Standard I guess so comparing is pointless.

OOH.... fancy forum game thumbnails.

Just in case shitty reddit loses it:

Comprehensive_Part4261d


I quit my job of 4 years at Ubisoft Customer Support. It was messy
Tech Support
#HoldUbisoftAccountable

I worked for over 4 years as a customer support representative at Ubisoft in the US. It's a soul-crushing job that really shouldn't have any reason to be. The customers are usually great, the coworkers are awesome, and the product is literally video games.

Naturally, the problem is the corporate work culture. Large for-profit businesses can't let anything be comfortable if cutting that comfort means more profit for folks at the top and for the investors. Growth is king.

So why did I stay for so long? I'm a gamer and I know how I'd want to be treated if I ran into an issue in a game or with my account. I felt like things could be better and I wanted to help make those improvements a reality. Recently, I finally remembered that great Ubisoft villain, Vaas, from Far Cry 3:

" The definition of insanity is doing the same thing over and over again and expecting a different result. "

Quitting was not enough for me. I still wanted to try to leave things better than I found them. So I started writing my resignation letter. This was going to ruffle some feathers...

What follows is a version of that open letter. I do not and will not name any names and I have removed references to internal information.

I'm posting this here because the original was purged from the email servers before most of my colleagues could read it. Some of those that did told me it meant a lot to them and I wanted to try to make this available again.

Yes, this is a letter full of grievances but it's also a letter celebrating what I loved about the job and maybe inspiring the awesome people I left behind to demand better. Maybe you're in a similarly dehumanizing job. Whoever you are, this letter is for you:

Hello Everyone,

It's [Ubi-Odin]. Where I can, I will try to keep this constructive.

Since we don't announce when anyone leaves anymore, I thought I would go ahead and take the liberty.

After more than 4 years of deluding myself that Player First meant something, it's time for me to throw in the towel and follow in the steps of so many talented agents, specialists, and leads, back out from the cult of Ubisoft and into the real world with my head held high. This is effective immediately.

This letter is, among other things, a chance to say my peace and close the door behind me so that I may never make the mistake of coming back a third time. This will likely burn any chance I have of working on a high-profile game ever again but if there is even a chance this could improve things for the teams I'm leaving behind and the players I had the pleasure to work with, it's all worth it.

I'm going to miss many of you. In my time here I have met a number of my closest friends and most respected colleagues. In particular I want to share just how grateful I am to everyone who was cool when I made my big announcement. Your support literally changed my life.

To the players I worked with, I enjoyed speaking with around 97% of you. Even when I had to give someone bad news or let one of you know you were requesting something unreasonable I had an opportunity to have a human connection and a chance to show someone kindness who might just have been having an awful day. I will truly miss the chance to work with you all further.

Except the racists, the Nazis, the cheaters, and the phishers. You can all go screw yourselves. I've been waiting to say that for a while.

Players, demand better from Ubisoft and remember that the agents are just doing what they can with what little resources they are provided. If you want better support, leave negative reviews any time you are ever feeling underserved so that the powers that be can't pretend everything is rosy.

To all the agents and specialists who care about providing a quality service to players, even at personal cost, you're the real heroes. Maybe someday someone will reward you for your efforts instead of holding you hostage to stacked metrics beyond your control.To everyone supporting the agents: I didn't know many of you well but I think the ones I enjoyed working with know who they are. Thanks for being the foundation holding this flimsy department aloft.

To Upper Management: I have nothing constructive to say to you that I haven't proposed in some shape or form over the last few years through the proper channels and been told there was no way it could happen.

It's going to take a lot more than me quitting for you to start caring about your employees' mental health and on the job stress, or about whether they feel like an actual part of one of the most profitable companies on Earth. We sure aren't paid like it.

I remain grateful to management for explicitly letting me know I made the same wages as Target employees, something I had not fully realized until that point. Target associates make more in base wages than we do at the NC CRC and are often offered more schedule stability. For reference, the Target base pay is $15. Support work for the RTP area ranges from about $14 to $30 per hour.

Even McDonald's and Walmart have expressed an openness to raising their base pay to $15 in the near future.

Ubisoft reported roughly $2,137,000,000 USD in revenue for 2019. How much of those profits did YOU get to share in after profitability bonuses were removed for all permanent employees below the Associate Director level?

Before I made this decision, I was in the process of applying, for the second time, for a job at the literal same rate of pay I'm already at, but with significantly expanded responsibilities. That's how much this company has made me question my own worth. No more.

A few parting thoughts for the agents I'm leaving behind:- Do not work on the expectation that this job will lead to glowing professional references you can use in the industry outside of Ubisoft (except from other ex-Ubisoft employees). At best they'll confirm you worked for them and what title you had. (Check the employee handbook)- Learn every skill you can there quickly and leave before you get attached, like I wish I had.

or- Unionize. It would be catastrophic if there was a work stoppage in Support. What are they going to do? Grab a bunch of folks off the street and train them in less than a week (again)? Call back the folks they just finished furloughing? You have the power if you want it.

Be excellent to each other. I wish you all the best in your future gaming endeavors.

Sincerely,

[Ubi-Odin]

I hope my words helps someone whose job makes them feel less than human. We're all born deserving of love and care. It's the systems that need to change.

Thank you for reading.

Mr. Wednesday (Formerly Ubi-Odin)

edit note: I'm incredibly new to reddit and I only just found the edit button. I want to clarify that all capitalistic companies are not demon-spawn by default.

edit 2: Mods if you need any verification for any reason, I am happy to provide. Plz contact as needed.

edit 3: Added #HoldUbisoftAccountable tag

 

[gerey]

Current and former Ubisoft employees should be beaten to death for facilitating the development of so many shit games and debasing the human creative spirit in the process.

 

[KeighnMcDeath]

Call center slaves
Lower employees slaves
The upper management are the assholes reaping the bongo bucks $$$$

I guess they could quit and maybe all the bitchers and whiners could boycott and NOT buy any ubi games/services. That would tank the company or force it to change.

Will people boycot?

Probably not. Consumers have the power if they'd fucking unify. Plenty of other games to fuck around with.

 

[nobre]

Serves them right, they trusted a g*me company

 

[VonHoffenHeimer]

To the players I worked with, I enjoyed speaking with around 97% of you. Even when I had to give someone bad news or let one of you know you were requesting something unreasonable I had an opportunity to have a human connection and a chance to show someone kindness who might just have been having an awful day. I will truly miss the chance to work with you all further.

Except the racists, the Nazis, the cheaters, and the phishers. You can all go screw yourselves. I've been waiting to say that for a while

Just gotta throw Nazi's in there. People are so weird.

 

[Gerrard]

Except the racists, the Nazis, the cheaters, and the phishers.

Nothing of value was lost.
As someone that has had the displeasure of interacting with Ubisoft's support, twice, I refuse to believe they have in-house support and aren't using some outsourced shit, because it's absolutely useless.

 

[MicoSelva]

I have not found anyone willing to share their save games from MMX to appease Ubisoft Support, so I played through the game up to the end of Act I to confirm that the problem exists.

Both the road and the option to travel to Elemental Forge should become unlocked after completing Act I.

(Lev's derpy face is awesome, BTW.)

 

[KeighnMcDeath]

Go figure.

 

[Adenocaulon]

Please report the game as a broken product in the steam page. Click the flag symbol at the bottom of the right panel in the store page of the game. You can denounce it as a non functioning product even if you do not own the game.

 

[KeighnMcDeath]

Here?

 

[Adenocaulon]

Yes

 

[_V_]

Reviews
"Might & Magic X – Legacy has everything it needs to be the next great title in the series"
RPG Codex

If a prestigious site like RPG Codex says this game is a great title, it seems like a good idea to buy it now. It's on sale too!

 

[Zeriel]

Reviews
"Might & Magic X – Legacy has everything it needs to be the next great title in the series"
RPG Codex

If a prestigious site like RPG Codex says this game is a great title, it seems like a good idea to buy it now. It's on sale too!

It's a good game (unless you're Roxor), the advice remains the same as it was on release: pirate it if DRM bothers you. Now it's: pirate it period, because that's all you can do to play it. Ubisoft a shit but it's not like this is news.

 

[Sweeper]

But... it's Might and Magic X.
Who gives a shit?

 

[SharkClub]

All big publishers are disgusting scam artists that don't give a single fuck because they know they can get away with it. Why would they patch the game to fix it after turning off their always online DRM in a singleplayer game if they know that the people that were going to buy it anyway already have and for some reason they can still sell their game and dlc on Steam despite none of it working! People who pay for Ubisoft garbage infested with vile business practices only have themselves to blame. They will never learn or change their ways because the npc masses must have the next Assassin's Creed game and those redditors have the memory span of a goldfish when it comes to publishers fucking people over.

 

[Crispy]

Hello everyone thank you for your posts.

The server for Might and Magic X - Legacy was shut down on the 1st June.

We are aware that this will prevent you from accessing any unlockable extra content that was available with the game originally. Please see our forum post for a description of ULC content - https://forums.ubisoft.com/showthread.php/1241617-Online-Services-Update-Forums

We are also now aware you are unable to progress past Act 1 of the game, because of an activation needed. We are busy investigating a possible solution and will do our best to update you when we hear back from the Might and Magic team, thank you.

-Ubisoft Support

https://steamcommunity.com/app/238750/discussions/0/3115908865100513179/?ctp=4

Also, purely from an anecdotal standpoint: to this day, my copy of M&M X still retains all of the DLC and bonus content including the recently-played so-called "Meow Dungeon", all of the artifacts, no restrictions, and launching via Steam (which is how I originally purchased it) still launches Ubisoft Connect which accepts my login credentials without any trouble.

So I don't know how true the statement of "the Might and Magic X server has been shut down" really is. Why is my game still working then? My suspicion is that there are only problems for new players of the game, those who are attempting to register to play M&M X, and not for those like me who installed it a long time ago, played it, got frustrated with it for various reasons, put it aside, then, a few years later, picked it back up again and still seem to have zero issues with the content being available.

Odd.