I mean, why do we like the games we do?
I like Fallout:New Vegas, Icewind Dale, Underrail, Fallout 1-2. Even DXHR. Why?
Well, I could customize the shit out of my characters, and I gave a damn about the story. It felt like I was making a difference, even if it was a push in the right direction to tumble the big boulder off the hill. And the world felt alive; it felt like things were happening and the NPCs actually gave a damn. I could replay most of them, too, and mods extended their lifetime.
I don't get that with most other games. They can't be modded, or they're just boring, you feel less like someone than just a murderhobo, you can't replay a whole new style (thus extending getting some bang-for-buck), or something like that.
And, granted, all those examples have flaws, too. NV feels empty after you stroll out of town and finish their problem of the week, and the Legion is half-cooked. Icewind dale is a huge dungeon crawl (but that's fine). Underrail is a little static and tries a little to hard to be 'legit' to the chagrin of the player. Fallout 1 and 2 are limited by their tech and misapplied focus (comedy and references in 2 to the detriment of the world), and DXHR got too linear (Jensen is already premade up the wazoo and the endings were literally buttons, but I liked pressing the button I did - Sarif, btw). All of those games needed polish.
The next big CRPG or just RPG whatever just needs to have a polished, living world, than a open sandbox. Fill in the side stuff. Make it moddable; stuff it with DLC to finish the world or expand gameplay, and have a conflict players can give a damn about, and a character the player can mold into their proxy-avatar. Have 'layers' of content per location so a level 10 character does something and can come back to deal with something at level 20, 30, 40, and that content can be unique or tied to the greater story, or both. That, I feel, will make a damn good crpg for the 2020s+
In the case of, say, Fallout, it's been hijacked. No, not by some political bogeyman but a deluded corporate boardroom, that thinks Fallout is the place 'where you can do everything and anything' in some post-apoc atompunk wasteland...when, no? The flurry of choices came from a selection of available ways to play the game. You're not making settlements in 1 or tactics or even 3, but you could shoot everyone and anyone dead because it if can bleed, it can be killed. When that mantra took over the original theme, that's when that series fell down the gutter. The Post-atomic wasteland barely mattered in 1 other than 'this is what the world left us and now we're trying to get by'. No one cared about Old-World America or China in 1, it was just trying to adapt now. In 2, the Past-lovers are the literal villains who'll undo everything due to their nostalgia and cause, etc, etc.... But come the new games and it's all America this, China that, Communism this, Lol so whacky, atomic cars!