Josh Sawyer said:
JS: I think it’s important over time you learn how to parse through what people are saying, because their feelings are never wrong, their feelings are always valid. But they’ll say, ‘Do this,’ and it’s like, ‘Hold on, yes, I understand that you’re upset about this, but what you’re saying is not necessarily the solution,’ and so it takes some time and experience, and a lot of times it just takes a little bit of time and space for you to think about the problem, hear more people’s input on it, and then you can come to a conclusion. And it’s not the thing that the person told you to do, maybe it doesn’t make that individual person happy, but you can still make it better for everyone. Like he said, when you get more people and more feedback, you learn to parse through, ‘What’s the actual problem here? People aren’t happy, but what’s the solution?’
THIS is the essence of Josh Sawyer, ladies and gentlemen.
"I hear what you're saying, and that's totally valid, but that's not the right solution. Let me tell you the solution. I, Josh Sawyer, know what you want better than you do."
Yeah, so this is actually
common sense for basically
everything in the universe, except you people are just obsessed with Josh Sawyer
You think a good writer just writes what the fans tell him/her to write, a good musician just says "OK" when fans say "make your songs longer/shorter", you think a good sociologist or therapist just takes people at their word?
Every good professional
listens seriously to the complaints, then thinks about the best way to solve that
problem. It's the
complaint that matters, not the amateur consumer's 5-second speculations about what might solve the problem. Users/consumers, for the most part, are experts at
identifying the problem, because they spend all their time playing the game. The creators are experts at
identifying the solution, and then all that matters is whether they're good at it or not. Josh Sawyer you might argue is just shit at finding solutions (and in fact, I do think it's not his strong suite at all), but if so the reason won't be because he is obeying a logic that every other video game developer with a functioning brain also follows.
Also remember the 'fans' here aren't even limited to Codexers, so this would be Styg listening to Underrail complaints and adding quest compasses and maps, TOrment listening to complaints and cutting the word count in half. People have all sorts of stupid and contradictory 'solutions' that they usually thought about for 10 seconds based on their sample of 1 in ignorance of how video games are even made. Why would
any sane person ever just do what they say?