I would suggest that they play on Hard, frankly. Origins on normal delivered a pretty painful experience on the PC if you were new to RPGs, and I firmly believe that it turned people off. There's a very clear "skill gap" between someone new to Dragon Age II and a returning Origins player, and I think it's very easy to forget how steep that learning curve could be once you've overcome it.As such, we've made the early game quests and encounters more forgiving, especially on normal, to help someone just getting their feet under them acclimate. Hard, however, presents a solid, and consistent challenge to veterans, and one where I think teamwork, pause-and-play, and smart thinking are all quite important.