Yeah, the launch was crap etc.
Still it was one hell of a ride for me and all the other people that stayed. First steps in lush Connall's Valley, climbing Eiglophian Mountains, freeing the giant in Amphitheathre of Karutonia... then discovering Kyllikki's Crypt and Yakhmar's cave, forming a guild and working hard to beat every raid tier possible.
RIP Casilda
You may not like it, but it did stuff which wasn't popular back then - like directional hits and shielding or real collisions for melee (i.e. swings didn't have to be targeted and damaged anyone in their reach). The animations felt natural, the characters felt like they had weight (compared to floaty bullshit in most games, including TSW). Lots of people stayed in the game just because of the combat system. And fatalities - nothing more satisfying than ripping other player's head in an arena.