You're missing the point - PoE is RTwP, has Obsidian as dev (who got quite a rep for New Vegas), house names like MCA, Tim Cain and Sawyer, is a spiritual successor to the "legendary IE games" AND has all this "players are dumb, let's not frustrate them" philosophy behind it... it had the best cards in hand and was clearly aimed at a broader audience.
You know, the audience thats buys 3M Nu-XCOM copies on PC, 2M Cities: Skylines copies in less than a year... those are niche games that made it big. They show the market is much bigger today. Skylines already sold more than any SimCity game, FFS. It's what Obsidian wanted. Yet PoE still sold way less than D:OS - a TB game from a company & series few had ever heard about with a "confusing" 100% anti-Sawyer character system and that got only 1/4 of what PoE raised on Kickstarter.
So Sawyer's patronizing and dull design falls flat. His ultra-accessible game couldn't match the numbers BG had decades ago on a much smaller market, couldn't break into the mainstream market of today, and failed even to top D:OS - a game interested in being fun instead of "not-frustrating". Any "its what players want" argument from him is pure denial.