Dexter
Arcane
- Joined
- Mar 31, 2011
- Messages
- 15,655
http://www.gameinformer.com/b/news/...edge-canceled-over-vaporware-allegations.aspx
http://www.gamestar.de/spiele/star-citizen/news/star_citizen,48820,3233596.html
http://www.pcgameshardware.de/Star-...gefragt-Crowdfunding-Beitrag-zurueck-1164760/
https://forums.robertsspaceindustries.com/discussion/comment/5304637/#Comment_5304637
http://www.gamestar.de/spiele/star-citizen/news/star_citizen,48820,3233596.html
http://www.pcgameshardware.de/Star-...gefragt-Crowdfunding-Beitrag-zurueck-1164760/
https://forums.robertsspaceindustries.com/discussion/comment/5304637/#Comment_5304637
Everyone that wants a refund knows what they have to do now.Hey guys!
I believe I can clarify this. We refunded Mr. Smart’s package because he was using Star Citizen as a platform to gain attention as part of a campaign to promote his ‘Line of Defense’ space game. Our ToS (or in this case, the Kickstarter ToS) allows us to refund troubled users who we would rather not have interacting with the community. The process lets us entirely disable their accounts, preventing them from playing the finished game. Think of it as the video game equivalent of a ‘we reserve the right to refuse service to anyone’ sign in a restaurant. We’ve used this ability a limited number of times in the past, always with the aim of improving the community (until today, the most famous example being our old friend jcrg99/Manzes/PonyMillar/he of many other alts.)
I do now want to stress that that is not to say you can get your money back by simply being as obnoxious as possible; we’re also able to ban accounts from the forums without requiring a refund. But sometimes we take a look at a user and decide that they’re so toxic or their intentions are so sinister that we simply don’t want them associated with Star Citizen.
As for refund requests working the other way: per the ToS, we’re not required to offer them. We do try and work with backers who are facing hardships, but the hard truth is that the money is by necessity being spent to develop a game rather than sitting unused somewhere (that being the significant difference with Steam; those refunds are taken out of their games’ profits rather than their development budgets.)
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