But even if that were true, that 99% (a wild over-estimate) of people who are actually invested in the project don't care about all that, it's because at this point most of the people who remain invested in the project are those who have no problem with the way Star Citizen is being handled. The others, arguably more sensible people, have long since jumped the boat.
It's the same reason why book 2, 3, 4 and so forth in a series are almost systematically rated higher than the first one: only readers who enjoyed were it is all going stayed and provided a rating. The others—no matter how great their numbers—were gradually left by the wayside.
That's probably an accurate description of how the original fanbase has changed over time. But at this point, there are many, many times more people who have picked up the game after the kickstarter than during. The numbers are even accelerating every year. The people buying SC today are buying in for the project as it exists now, not based on the kickstarter page info. So obviously it is the case that for the vast majority of backers, they bought in for live service Star Citizen, not for E:D-like Star Citizen.
So CIG shafted a good portion of the original backers, those who could be considered most important since it is their money that made it all possible. That's no way to treat those who are, essentialy, your investors.
And still many of those who joined during later stages evidently have problems with the way CIG handles the development. Personally, I would enjoy a good space-sim; so two or three times per year I check on Star Citizen's state by perusing through the subreddit and Spectrum, to gauge exactly what progress might have been achieved. And systematically I see the same complaints being raised by a lot of people.
– Lack or absence of a long-term plan beyond a year at most
– Frequent changes to what long-term plan / roadmap might have been drawn, making the very idea of it useless
– Missed deadlines, which are then missed again, then once more, and perhaps ultimately scraped entirely
– Devs have no idea how they're gonna implement any of the ideas they have; game seems trapped in a never-ending R&D cycle, with very little actual progress being made
'The project as it exists now' is an ever-eddying mist whose precise aspect cannot be ascertained.
The game might feature the beginning of something, and I think to myself "Hey I'm interested in that one thing; good that it's there!" And great news: that something is noted in the roadmap as being actively worked on... but then six months later it hasn't been improved and worse yet it has been taken out of the roadmap.
So, in a weird way, it's impossible to buy the game 'as it is now'. Nothing is finished, everything is being worked on—and everything might be finished, or might be scrapped in its entirety.
I still have in my bookmarks
this Spectrum thread I had found when checking on the game in December. And this thread doesn't say to me '99% of happy customers'.