The same holds true here as in every negotiation. There are trained PR people at work here. They are experts in double talk, delaying action and deception here. I cannot speak in PR stuff here, but as a former military I can say you this (and the PR guy from the first post will most likely agree):
The only viable strategy for you guys is doing exactly what the other side cannot handle: Keep the pressure up! DON'T fall in line, don't respond to false offers of peace.
The strategic position is this. On your side you have a vast military but still rather disorganized. On the other hand you have a very well trained and organized but outnumbered army.
The other side is currently in the following position: They are attacked on all fronts but still mostly disorganized so
they, being better trained, have been able to mostly hold the line for now. They are also most likely experiencing the first signs of sales losses, of dropping multiplayer counts and they have predictions on their tables of dropping DLC sales. In military terms: They are experiencing attrition effects, they have supply problems. The only viable strategy in that situation is: Keep your forces together, make only very thought through moves, do as many delaying and distracting moves as possible, because that's the only thing where you still have the advantage: The enemy is unorganized and cannot yet strike as an organized whole. If that were the case... bye, bye.
So what you guys have to do now is use YOUR advantages and exploit their weaknesses. That means: Keep the pressure up and increase it. Organize, do organized large scale strikes. They have NO way to defend against those. The more organized you become, the more they will be able to feel your numbers. They cannot defend against a full-blown strike. They can only delay you and try to disrupt you. If you don't let them do that, you'll
win outright.
So the best way to achieve this is to organize loud protests, organized, and well thought through. Also don't ever respond positively to ANYTHING but your initial demands. Don't even think about responding to "maybe"s or "let's talk"s. What you want is a full surrender; NOTHING else. DON'T stop before they bow down and literally talk to you on YOUR terms. YOU are the customers. Use that. This also means:
DON'T play the game, DON'T buy and DLCs unless they are EXACTLY what you want. They will feel the dropping numbers, they have Origin. Many people didn't like Origin, but now it is YOUR weapon. Don't play and the WILL see that. They do have the statistics. The fewer people order anything, the fewer people use origin the heavier you are threatening their supply lines.
Kill their supply lines while holding up the pressure and you WILL win this. But DON'T ever give in. YOU have the upper hand, DON'T let them take that away from you.
Also never become angry or uncivil, because that is another one of their strategies. If you become an angry mob, they will be able to sell you as such, gathering allies. You don't want them to be able to do that. Think of this as a war between a rebel force with huge numbers and the loyalist army of the head of state. If the head of state manages to picture you in public opinion as an angry mob, as terrorists or whatever, they might be getting help by powerful allies (read: the press). If however you remain civil, fight a gallant war and voice your concerns in a reasonable way, then YOU might be getting help and in the end the UN might intervene on your behalf (read again: the press will force them to give in or lose a ****load of money).
Keep this up people. Don't take the pressure of.
The minute you do, they have won.
Edit: To Bioware:
Don't take this the wrong way. I truly love you guys and I'm a huge fan. But this thing just won't fly. What you did here was just bad judgment and I think the best way for you to handle this is to fix this ASAP and maybe make some money with it (although if I were you, I'd be real careful with that one).
You have achieved something here that is really incredible. You should actually be proud of yourselves to some degree. If you hadn't done a whole lot of things right, people wouldn't be here complaining. They would sit at home and say "Who gives a sh*t!?"You have created a franchise that is so wonderful and so loved that people actually DO care. All you have to do now is make you that stays that way. And that will not be achieved by PR bullsh*t by the books. It will be achieved by showing them that this industry is not just about money and about sales counts and quarterly reports but that it is still about wanting to give people a great time and about making people happy with your creations.
Sorry I have to be against you guys this time. But see it like this... this entire army that is kicking your nuts right now... if you play things right you'll have all of them behind you, whenever you need them, in the next war.
I'm really hoping this war will end in a way that benefits both sides in the end.
So long...