They paid for a quality game which we intend to deliver. We gave them the combat demo, the 'full' demo, which was updated 3 times to reflect the criticism and suggestions (took us more than 6 months to do that), and now they will get an extended demo, giving them 60% of the game and assuring them that they are getting exactly what they paid for.
I think that all in all, we're treating our customers with a lot more respect than most companies.
That's not the point. The release date matters. Your "does it matter?" is an inappropriately glib dismissal.
I pre-ordered (for more than asking price too), but don't care when it's released as long as it's not before it's ready.
Most decent Codexers think (rightfully so), that it is better to delay a game, than releasing it half backed. And obviously I agree with them. The W2, PE, D:OS devs should take their time and polish up their game. But I think there is a point when the delay matters. I will buy the game when it is released, beause I'm loving what I'm seeing, but I won't pre order it, because I don't feel comfortable giving money to someone, who just can't finish a game, and they don't even know when will they finish it, because they always find something to change. To be honest, I wouldn't believe them even if they said a date. I believe it when i see it. I'm not a dev, but I think there should be a point when you say to yourself: "OK, this is what we want to release, now we should polish things up." Not making drastic redesigns (skill system), when basicly a big part of the game is finished.
You can develop your games for 10 more years, but face it, it won't be perfect. Codexers will find something to cry about, AoD is no exception. And what will you say then? "We should have developed it even longer?"
Comparing it to Duke Nukem Forever might be a joke, there are a lot of differences between the two case. But there is one similarity. Bot devs (the original devs in the case of DNF of course) redesigned huge chunks of the game all the time, they tried to improve until perfection. Let's just hope AoD won't get a Forever tag.