i watched the first 50 minutes of the game and i think i am able to condense what is wrong with obsidian's writing quality (probably since PoE 1, but at least since The Outer Worlds) in this time-stamped conversation.
the captain of the local militia mistakes you for some stranger, she expects the "envoy" (HIGHLY important right? sent directly by the emporer...at least one NPC in the first part of the game also doesn't get tired to tell you how special you are). she can't even wait to tell you that she hopes he died down at sea, because that's exactly what anyone in the real world would tell a complete stranger one just met.
"oh, you are the envoy haha, so funny. let's start over okay?"
then she immediately goes on to tell you, the aedyran envoy, how "aedyrans couldn't find their ass with both their hands".
blabla your next quest objective is to find the ambassador.
"oh btw the steel garrote is in town, this violent order of paladins, ready to follow any command of the empire. they suck."
this is the fourth interactable NPC you meet in the game (excluding Kai). this is how you are introduced to this world. one could argue that it's just about telling the player what a savage place the living worlds is, but my assumption is that if the writers were aware of what they are doing, there would be at least an option to tell the captain to go back to a place where they service men, where she obviously belongs. best thing they can do is "i won't report you, if you are respectful".
it lacks any decency, it's like whoever wrote this never thought that certain positions require a minimum of professionalism. it's also just plain silly. those people life in a bubble in california and 90% of their verbal output consists of "i guess", "that just happened" and "don't mansplain me".