Physical Rewards: Current Status
Hello, Pathfinders!
We are getting a lot of questions regarding the shipping process of Collectors’ Editions. And we've decided to change the way we report their status to you. Previously, we posted updates when we had some substantial news to share. But now we want to try to post the updates regularly, to keep things more transparent, and to inform you on our efforts, even when they don’t bear fruits. Let us know in the comments which approach do you prefer, please.
Over the summer months, we were mostly busy with negotiations and paperwork to get everything ready for moving your rewards to another country, which would allow us to finally start shipping the rewards worldwide. In September, we planned to finish moving everything from our warehouse in Moscow to a new warehouse in Kazakhstan, and send the first batch of Collectors Editions from there. But the process hasn’t been as fast as smooth as we’d hoped, due to various bureaucratic delays and organizational issues in the companies we work with. Which is very frustrating both to us, because we can’t fulfill our promises once again, and, we assume, to you, because you can’t get your rewards. We were also not satisfied with the quality of packaging during the cargo transfer. Currently, we are looking for ways to improve that aspect, so the goods we’ve produced with so much effort don’t get damaged before we begin shipping them.
But don’t worry, we assure you, that all the rewards are safe, and you will definitely get them! We will post a special update as soon as we manage to ship something from the new warehouse.
That’s all for now. We would love to promise next month we’ll return with great news, but there are so many factors in this situation we can’t control, that it’s difficult to plan. All we can say is that we are doing everything we can to speed up this process, and we will do our best to be as transparent as possible about the situation with your reward shipping. Thank you for your patience.
Love, Owlcats