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Arcane
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https://www.eurogamer.net/articles/...-games-store-exclusive-deal-for-phoenix-point
In a follow-up with Eurogamer, Gollop apologised to upset backers.
"For those backers who are upset by our switch of delivery platform, we are truly sorry," he said.
"It was not our intention to scam anyone. The best we can do is offer compensation in the form of free extra content, which we will deliver throughout the launch year. This will include at least three major DLC packs. They will also receive a Steam key or GOG key, in addition to their Epic key, at the end of the exclusivity period. If they are not happy with this, we will give a full refund."
Gollop told Eurogamer he expects the Epic Games store to have improved by the time Phoenix Point comes out, and doesn't expect the current trouble will negatively impact release.
"I don't think the Epic deal will affect Phoenix Point on launch," Gollop said.
"By that time the Epic store will be more established, with more features. I know Epic are genuinely committed to building a store which is both developer friendly and consumer friendly, and they have some good ideas to make it more distinctive than alternatives."
And while Phoenix Point's community is shouting loudly on the likes of reddit, Gollop said he hasn't seen significant numbers of backers request refunds.
"We sent an email to all our 47,000 backers on Tuesday informing them about the Epic deal," he said. "The following day we had 1300 requests for refunds. The day after it increased to 1600. We don't anticipate that more than five to six per cent of our backers will actually request refunds in the long run."