Issue with PoE1/2 is that to be a spiritual successor to BG1/2 it tries to be epic
IDK, I think the issue was that it wasn't a compelling narrative for the protagonist from the start.
Things just happen, you go places... and you're supposed to care about them why?
E.g., the game starts, you get the craps, everyone gets slaughtered in front of you. Some guy kills the companion you've now known for 5 minutes (who is probably the only companion that bothers trying to establish a rapport with the player, and who actually has a reason to come with you) accidentally with some weird ritual, and then everyone wanders off and you go to some village. Why care about this village? WHy care that any of that just happened? IDK? Reasons? And the story continues from there. Quests just come up and you do them just because. NPCs join you because. And then it becomes epic etc.
It's just poor writing for a game imo. You could be epic or focused, but if you don't get the player interested and involved, it's useless.
I'd say Tyranny did a much better job, even if it did use the trope of aggrandizing the player to get their attention.