In the conference call, CD Projekt touched on refunds for Cyberpunk 2077. The developer/publisher specifically discussed the Help Me Refund campaign, saying that some 30,000 refund requests were submitted through it. This ended up costing the company $2.23 million all told.
Help Me Refund was a campaign designed to offer disgruntled players, who could not get a refund directly from retailers/digital stores, full compensation. It was a limited-time programme CD Projekt came up with in the wake of widespread mistrust, seemingly as a way to salvage some of its reputation.
But Help Me Refund is only a small part of the cost of refunds. The company also revealed in the same report that
$51.2 million (including Help Me Refund) was the real cost of refunds in 2020. CD Projekt said those expenses are, “provisions for returns and expected adjustments of licensing reports related to sales of Cyberpunk 2077 in its release window, in Q4 2020.”